Frequently Asked Questions

• Your Ticketmaster ticket on your mobile device is available on the Hollywood Park mobile app. We strongly recommend using the digital wallet app or your phone to store the ticket before arriving at YouTube Theater.
• ParkWhiz Digital Parking Pass on your mobile device.

Yes, your ticket can be transferred on the Hollywood Park mobile app or on Ticketmaster.com.

No, all tickets for events at YouTube Theater are mobile-only.

No, all ticket sales are final.

Box Office by Ticketmaster, located at Entry 7, is open during non-event days on Wednesday through Friday from 11 AM to 5 PM for all event ticket sales. 

On event days, the YouTube Theater Box Office opens 3 hours prior to the event start for event day ticket assistance. Hours may vary based on event needs.

You will need your ticket barcode, available on the Hollywood Park mobile app or through Ticketmaster.com. We strongly recommend using the digital wallet app or your phone to store the ticket before arriving at YouTube Theater.

Visit our Bag Policy page for the most up to date information. 

For the comfort and safety of all guests, the following list of hazardous or potentially disruptive items are prohibited at YouTube Theater:

• Air horns, amplified music and loudspeakers (except during tailgating in the designated tailgate parking lots), bullhorns, or other artificial noisemakers
• Animals (except ADA service animals or in public areas) 
• Backpacks or bags that do not comply with the Clear Bag Policy if in effect for the event
• Balloons 
• Balls of any type, frisbees or similar throwable items (except outside SoFi Stadium, YouTube Theater, and other event spaces)
• Banners or signs larger than 11 x 17 inches. Please adhere to the following guidelines pertaining to banners and signs:
  • Signs must be event-related and in good taste as determined by Venue Management
  • Signs cannot be commercial, obscene, offensive or political in nature
  • Signs may not be affixed or hung anywhere within the Venues
  • Signs may not be displayed in a manner that either obstructs the views of other fans, scoreboards, digital or other screens, stages or advertising signage
  • Signs must be made of a paper or lightweight cloth-like material
  • Signs cannot utilize wood, metal, PVC (hard plastic) or similar types of materials for support or carrying poles
  • Signage cannot be battery operated or contain lights
  • Signage not permitted within any Venue will be disposed of by Venue Management or security, unless the guest wishes to return it to their vehicle
  • All signs are subject to final approval by Venue Management
• Brooms, sticks, rods
• Cameras (including with detachable lenses) and video-recording devices that are professional-grade (that is, have detachable lenses greater than 6 inches)
• Coal 
• Computers, laptops, and tablets (except as required for ADA usage)
• Drones, remote-controlled unmanned aerial vehicles or other similar motorized vehicles/devices (including remote-control toys)
• Drugs (including marijuana) or other illegal substances/paraphernalia and/or smoking (including vaporizers, e-cigarettes and smokeless tobacco)
• Firearms, knives or  weapons of any type (tasers, nunchaku, pepper spray, mace, expandable batons, etc.)
• Fireworks or other incendiary devices
• Glass containers of any type
• Hard or soft-sided coolers (except outside SoFi Stadium, YouTube Theater, and other event spaces)
• Inflatables
• Lawn chairs or rigid-framed seating devices (except as required for ADA usage or in tailgating lots) 
• Laser pointers
• Masks (except within SoFi Stadium’s seating bowl and throughout YouTube Theater, or outside SoFi Stadium, YouTube Theater, and other event spaces). All costume pieces cannot conceal identity and are subject to security screening.
• Motorcycle and bicycle helmets (except outside SoFi Stadium, YouTube Theater, and other event spaces)
• Obscene, offensive, and inflammatory clothing 
• Outside food and beverages, including alcohol.  Exceptions are:
  • Medically required food and/or beverages in sealed containers; 
  • Factory-sealed water bottles that are 20 oz. or less (1 per person); and
  • Clear, non-metal or soft sided empty reusable water bottles.
• Seat cushions with pockets, metal, and other hard materials
• Selfie sticks, hand-held extension poles for cameras or other electronic devices
• Skateboards, scooters, razors, hoverboards, or any wheeled footwear (including shoes with built-in wheels)
• Stickers
• Strollers (except outside SoFi Stadium, YouTube Theater, and other event spaces)
• Tents (except in connection with an approved game or event by Venue Management)
• Umbrellas (except outside SoFi Stadium, YouTube Theater, and other event spaces)
• Wagons, including stroller wagons (except outside SoFi Stadium, YouTube Theater, and other event spaces)

Please check the applicable event’s “Know Before You Go” web page, social media posts and/or email outreach or other notifications for additional prohibited items for such event.  Guests are encouraged to leave prohibited items at home or in their car. All items are subject to search prior to entry and the Venues reserve the right to adjust entry policies at their sole discretion without any prior notice. 

Failure to adhere to this Code of Conduct could result in ejection without refund, loss of ticket privileges for future games/events, possible civil action for recovery of damages or losses, and/or possible arrest and prosecution. Any ejected or banned guest attempting to reenter could also be subject to loss of ticket privileges for future games/events and/or possible arrest and prosecution.

Guests are encouraged to report any issues or concerns to the nearest Venue Team Member, by text or phone call to (424) 541-9222.  Guests needing further assistance or directions should also ask the nearest Venue Team Member.

Outside food or beverages are not permitted inside YouTube Theater except one 20 oz. factory sealed plastic water bottle per person.

Yes, one 20 oz. factory sealed bottle per person is permitted. We also allow empty refillable plastic bottles that can be filled at the Hydration Stations. 

Hydration stations can be found at the following locations:

• Orchestra Level: In hallway for Boxes B4-B6, Across from family restrooms in hallway for Boxes B1-B3. Restroom hallway in the club
• Plaza Level: Across from men’s restrooms
• Balcony Level: Near hallway to Sections 305/306, In front of men’s restrooms near the East Elevator

Yes! Children under the age of 3 do not need a ticket if they will be seated on the lap of their parent or guardian. For the safety of all guests, strollers are not permitted. All guests three (3) years of age and older must have a ticket.

We offer a quiet space for parents or guardians with children and a Mother’s Room for breastfeeding moms. Please check in at our Guest Services desk located on the Plaza level for access to the rooms.

SoFi Stadium, YouTube Theater, American Airlines Plaza, Lake Park and Hollywood Park (collectively, the “Venues” and each, a “Venue”) are dedicated to providing a safe, comfortable, and enjoyable entertainment experience for everyone as family-friendly destinations. 

This Guest Code of Conduct (“Code of Conduct”) is designed to ensure everyone at the Venues can enjoy themselves free from distraction or interruption. Everyone is strongly encouraged to respect others and practice courtesy and etiquette by adhering to this Code of Conduct.

• Respect each other as well as each Venue Team Member.
• Refrain from unruly, disruptive, or illegal behavior. Verbally or physically harassing any person is strictly prohibited.
• Refrain from use of foul or abusive language or obscene gestures.
• Wear appropriate clothing at all times, free of obscene, offensive or inflammatory messages. 
• Refrain from interfering with the progress of the game or event, including throwing objects or liquids onto the field or event stage/area.
• No fan is allowed onto the field of play or event stage/area. Violators will be removed and are subject to arrest.
• Dispose of waste and trash in the labeled and provided trash receptacles.
• Destroying, drawing on or defacing (including with stickers) any Venue or others’ property is strictly prohibited.
• Consume alcoholic beverages only in permitted areas in a responsible manner. Glass containers of any type are strictly prohibited.
• The Venues are  drug-free and smoke-free environments. The use of drugs (including marijuana), other illegal substances and/or smoking (including vaporizers, e-cigarettes and smokeless tobacco) is strictly prohibited.
• Follow instruction of law enforcement, as well as each Venue Team Member at all times. 
• Certain portions of the Venues can only be accessed by persons with tickets, passes and/or credentials. All guests are expected to present and maintain tickets, passes or credentials for entry and while in the Venues, and other event or parking areas.  Guests are required to show tickets when requested by law enforcement or any Venue Team Member, including to verify their seat locations.
• Bicycles must be safely secured or parked only in approved bike valet areas. All unsecured bicycles may be removed.

Yes drinks and snacks will be available to purchase at the East and West bars on the Orchestra, Plaza and Balcony levels. Food trucks are also available outside YouTube Theater.

Outside food or beverages are not permitted inside YouTube Theater except one 20 oz. factory sealed plastic water bottle per person.

Yes, one 20 oz. factory sealed bottle per person is permitted. We also allow empty refillable plastic bottles that can be filled at the Hydration Stations. 

Hydration stations can be found at the following locations:

• Orchestra Level: In hallway for Boxes B4-B6, Across from family restrooms in hallway for Boxes B1-B3. Restroom hallway in the club
• Plaza Level: Across from men’s restrooms
• Balcony Level: Near hallway to Sections 305/306, In front of men’s restrooms near the East Elevator